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Netsmart and Vermont Collaborative Launch Care Coordination Platform to Deliver on Data-Driven, Value-based Care

UCS Corporate News

Vermont Care Partners (VCP) and four member agencies announce the successful launch of the Unified Electronic Medical Records project using Netsmart’s myAvatarTM. MyAvatar is the industry-leading electronic health record (EHR) for behavioral health and addiction services and is a feature of the Netsmart CareFabric® platform, an integrated framework of solutions and services. The CareFabric platform leverages the health record data of this unique collaborative, enhancing provider care delivery in the catchment areas served by those agencies across the state of Vermont. When fully optimized, the platform will enable improved care coordination by providing real-time analytics and clinical decision support for value-based care.

The non-profit agency collaborative comprised of Lamoille County Mental Health Services, United Counseling Service of Bennington County, Washington County Mental Health Services and Northwestern Counseling &  Support Services, first announced their unified efforts and partnership with Netsmart in 2019.

“Our collaboration with Netsmart was unique considering our individual agencies required different implementation approaches but wanted our network to achieve the same scalable platform and ability to establish common workflows,” Lorna Mattern, VCP Board Secretary & Executive Director, United Counseling Service of Bennington County. “With a unified approach, we were able to facilitate comprehensive training and support as the Netsmart team ensured our move to a common platform was a success and our agencies are more in sync now than ever before. In fact, the shared platform allows us to share contracted clinical services between agencies, a huge benefit in this time of tremendous need and onging shortage of staff.”

By leveraging the intuitive Netsmart solutions, the Vermont group is able to more easily access and produce quality data for analysis to improve the clinical operations of the agencies. The new EMR helps track metrics that inform work flow processes such as the length of time from intake to the next level of  service as a measure of treatment engagement. This is information that will be reported to the State ensuring the agencies are meeting the demands of Vermonters on a timely basis and as required. The data-driven system is also integral in providing clinical summaries that help agency leadership gain insight into behavioral trends and align services to meets those trends.

“We recognize this partnership is a success for the state of Vermont as a whole and demonstrates our commitment to providing statewide leadership for an integrated, high-quality system of services and support,” said Mary Moulton, Vermont Council Board President & Executive Director, Washington County Mental Health Services. “The reporting that we’ve seen already is just beginning to shed the light on the power of this system. With longitudinal analysis of clinical data, we’re able to measure the effectiveness of our services. As payment reform trends toward performance-based compensation, tying outcomes to payment is more easily accomplished.”

“We started the Vermont project at a grassroots level where we worked side-by-side to develop and deliver an integrated technology platform that will fulfill all four agencies’ needs,” explained Netsmart CEO Mike Valentine. “This project is truly a joint effort between our company and four very forwarding thinking, innovative agencies. This phase is only the beginning of the journey to positively transform the delivery of care to the ecosystem of VCP partners and individuals across the state of Vermont.”

About Vermont Care Partners

Vermont Care Partners (VCP) is a statewide network of sixteen non-profit, community-based agencies providing mental health, substance use, and intellectual and developmental disability services and supports. VCP provides statewide leadership for an integrated, high quality system of comprehensive services and supports.

Committed to excellence and innovation, VCP provides strategic return on investment by serving as a vehicle for collaboration, systems integration and improvement, economies of scale and new opportunities and markets.

About United Counseling Service

United Counseling Service (UCS) is a private, non-profit community mental health center that has played an essential part of  Bennington County’s integrated healthcare system since 1958. The organization has been designated as a Center of Excellent by Vermont Care Partners. UCS promotes healthy lifestyles through all its programs and offers care at 15 different facilities, including two primary outpatient facilities in Bennington and Manchester. UCS provides outpatient counseling and addictions services, emergency mental health services, extensive rehabilitation services, home and school-based services, employment services for people recovering from mental illness or with developmental disabilities and Early Childhood Services.  For more information about UCS visit

About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,300 associates work hand-in-hand with our 675,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.

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